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StubHub Part-Time Work-From-Home Customer Service That Fits Your Schedule

Boston, Massachusetts, East Granby, Connecticut, Melbourne, Florida, Denver, Colorado, Chicago, Illinois, Timonium, Maryland, Trenton, New Jersey Requisition Number R0036658 Division StubHub

FOR MA, CO, WA, PA, NJ, MD, UT, CT, TX, FL, and IL RESIDENTS ONLY

At StubHub, our mission is to bring the joy of live to fans globally. We’re the world's largest ticket marketplace, and we make sure that the events where you want to be are never sold out.

Are you ready to help us connect with fans around the world, from the comfort of your own home? You’ll have the flexibility and the convenience of working from home, supporting our fans by answering questions and resolving issues via phone/chat. 

Additionally, you will have the opportunity to support and engage with our fans face to face at live events!

Work-From-Home

You’ll work where you live.  You’ll need a private secure space or room with a door, away from noise and distractions, and your own computer, wired internet and landline. Specific requirements outlined below.

Part-Time Schedule

You’ll choose your own schedule from a block of available hours, working around your other responsibilities.  Ideal for stay-at-home parents, care-givers, those who are home-bound, retirees, college students, veterans, military spouses, or anyone looking to work part time.

You are able to provide StubHub a minimum of 25 hours of availability, within the following days/hours:

  • Mon-Fri 8am – 12 noon EST and 6pm – 12am EST
  • Sat/Sun 8am – 11pm EST
  • With a minimum of 4 hours available on weekends (either Sat/Sun)
  • More availability during weekend days/hours always appreciated
  • Based on the availability you provided, you will be scheduled for a minimum of 10 hours per week – maximum flex up to 16 hours per week

Training

You’ll get paid as you learn StubHub technology and tools, as well as our approach around connecting with our fans.  Training is online, guided by live instructors. Training is five weeks, training hours are: 9:00 AM - 3:30 PM EST.

Support & Connection

You will be supported by a team of Coaches, Team Leads, and Supervisor who will work with you every day to help you succeed.  You will have daily connection to your support team as well as your team mates via online video and chat tools, team meetings and video conferences.

You Are:

  • Passionate about sports, entertainment and attending live events
  • You are tech-savvy, motivated and self-disciplined and thrive in a home office environment
  • A proven track record of 2+ years customer service experience (call center preferred but not required)

You Have:

  • Secure private workspace with a door, away from noise and distractions
  • Ergonomic chair and desk
  • Wired internet connection capable of continuously supporting excellent call quality and high-speed response rates. Speeds Required: 25 Mbps download and 5 Mbps upload
  • Wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems
  • Desktop/Laptop that is less than 3 years old (MacBook/MacBook Devices are not compatible)
    • Windows 7 or 10 - 64 bit
    • Processor 2-2.5 GHZ
    • RAM 4-6 GB
  • Two Monitors to work with our system and tools. Monitor setup can be configured as:
    • Laptop monitor + 1 additional monitor or
    • Desktop computer + 2 monitors
    • Monitor(s) must be < 3-5 years old
    • 1920x1080p Resolution
    • HDMI or DisplayPort only
  • Landline Service
    • Must have (or be willing to get) a phone land line used exclusively for work during working hours
    • Landline will need local service only, and all additional features (call-waiting, voicemail, 3-way calling etc.) must be disabled in order to work with our systems and tools.
    • Various local landline and voip providers $25-$40/month for basic local landline with no additional features.
    • StubHub will provide a standard phone and headset for taking customer calls.
  • Webcam and headset for video meetings

What You’ll Get:

•10-15% Evening/Weekend Differentials

•Yearly Performance Raises

•$200 StubHub Credit Per Year

•Continued Career Development & Opportunity

•Employee Discounts

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

EEO is the Law Poster

EEO is the Law Poster Supplement

Not ready to apply yet? Email this job to yourself

eBay Inc. is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability or long term unemployment circumstances. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at globaltalentacquisition@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.

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