Customer Service RepresentativeDraper, Utah Apply Requisition Number R0035678 Division StubHub
At StubHub, our mission is to bring the joy of live to fans globally. We’re the world's largest ticket marketplace, and we make sure that the events where you want to be are never sold out.
Here in customer service, we are richly diverse and embrace our unique contributions and individual differences. We live life passionately. We act as one team in pursuit of connecting people with the teams, artists and people they love. We're bold, inventive and are constantly upping our game. And we're looking for people who are fully dedicated to providing unique perspectives and are passionate about providing the most memorable experiences for our fans. We hope you'll join us.
What You’ll Do
Surprise and delight our fans in a fast-paced environment including inbound phone calls, emails, and chat
Have authentic conversations with our customers and strive to resolve all concerns going two steps beyond what they ever expected
Increase customer satisfaction and build brand loyalty through providing exceptional service and engagement
Utilize software, databases, and tools appropriately
Maintain high performance metrics including average handle time, after call work, quality, adherence, as well as customer satisfaction
Take part in training and other learning opportunities to expand knowledge of our company and the role
Who We’re Looking For
You have a passion for attending live events
Exceptional customer service, active listening, and verbal and written communication skills (previous call center experience preferred)
Highly proficient with computers, especially with CRM software, and strong typing skills
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
What You’ll Get
$16.25 per hour (up to $17.00 per hour within the first 6 months based on performance)
10% Evening Differentials
10-15% Weekend Differentials
Quarterly Performance Bonus
Yearly Performance Raises
$200 StubHub Credit Per Year
Continued Career Development & Opportunity
Health, Vision and Dental Coverage
Tuition Reimbursement up to $5,250
16+ Days of Paid Time Off
Adoption and Infertility Assistance
Employee Stock Purchase Plans
401(k) and Retirement Plans
Paid Sabbatical Every 5 Years
24 Hour Gym
This will most likely be an evening shift working 1 if not both weekend days.
Thank you for your interest in StubHub! We will review your resume and get back to you as quickly as possible. In the meantime, please check out all of the resources on our website as you continue to learn more about our culture, our mission, and our future.
Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.
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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at firstname.lastname@example.org. We will make every effort to respond to your request for disability assistance as soon as possible.
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eBay Inc. is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability or long term unemployment circumstances. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at email@example.com. We will make every effort to respond to your request for disability assistance as soon as possible.
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